At Suseyi Pro Moving Company, we understand that plans can change. If you need to cancel your order for moving supplies, please review the following policy:
Order Cancellations (Before Pickup or Delivery):
You may cancel your order for a full refund if the cancellation request is made at least 24 hours before the scheduled pickup or delivery date.
Same-Day Cancellations:
If you cancel your order on the same day as the scheduled pickup or delivery, a 15% restocking fee may apply. Shipping or delivery fees (if already incurred) are non-refundable.
After Delivery or Pickup:
Once moving supplies have been picked up or delivered, the order is considered final. Cancellations are not accepted after this point, but you may still return eligible unused items in accordance with our Return Policy (see separate document).
How to Cancel:
To cancel your order, please contact our office by phone or email during business hours. Be sure to have your order number ready for faster processing.
Custom or Special Orders:Custom-ordered or special-order items are non-cancellable and non-refundable once the order has been placed.