We want you to be completely satisfied with your purchase. If you need to return moving supplies, please review the guidelines below.
Return Window
Returns are accepted within 30 days of purchase.
Eligible Items
We accept returns on most moving supplies, including:
- Boxes (must be unassembled and unused) – We MAY give partial refunds for gently used boxes. Subject to owner discretion.
- Tape, packing paper, and bubble wrap (must be unopened)
- Other supplies must be in new, resalable condition
Non-Returnable Items
- Custom or special-order items
- Damaged, or marked-up boxes
- Opened tape, paper, or wrap
Proof of Purchase
A receipt or order confirmation is required for all returns. Without proof of purchase, we may offer store credit at the current selling price.
Refunds
Refunds will be issued to the original form of payment. Please allow up to 5 business days for processing.
Online Purchases
Online orders may be returned in person at our shop or shipped back at the customer’s expense (unless the return is due to an error on our part).